Privacy Policy

Last Updated: August 06, 2020

Introduction
We appreciate your trust in the "Masarra" application and the International Chalets Company LLC.
The International Chalets Company LLC, through the management of the "Masarra" application, seeks to maintain the privacy of your personal data. We have formulated this policy that explains the data that we collect and process about the users of the application, the limits of dealing with that data, and the limits of disclosing it within a legal framework.
The term "data" refers to all data that the user provides to the application at any time, or the data that we collect for the purposes of the services or that is collected automatically, or that is related to your activities and transactions that take place through the application, or related to the devices used to access the application.
Your use of the application constitutes your acceptance of this policy, including its practices and clarifications. This policy is subject to continuous change and update, so we invite you to review it continuously.
The privacy policy adopted by the "Masarra" application includes the following main items:
First: Account registration data
Second: Booking process management
Third: Payment data
Fourth: Content and evaluations
Fifth: Communications
Sixth: Our platforms
Seventh: Cookies
Eighth: Data and general uses
Ninth: Data storage and security
Tenth: Disclosure of your data
Eleventh: Parties' obligations
Twelfth: Amendments
Thirteenth: Contact us
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First: Account registration data
(1) The "Masarra" application collects and processes the data provided to us during account registration in the application, whether it is a rented account or a tenant account, so we collect the following data:
• Tenant account registration data, which includes (name, email, phone number).
• Lessor account registration data, which includes (restaurant name, owner name, owner phone number, contact numbers, email, Instagram account, rest facilities, photos, prices, rest location, rest policy and rules).
(2) This data is used to process the account registration request on the application, and the application reviews all user data.
(3) The user provides all data to the application at his own risk, and bears full legal responsibility if this information is false, fake, misleading or illegal for any reason.
(4) The user acknowledges that he is legally authorized to provide data to us through the application, and it is prohibited to provide any data of other persons without obtaining official authorization to do so and attaching this authorization to the application management, in which case the user bears legal responsibility in the event that he exceeds the legal powers assigned to him regarding providing us with data.
(5) You know and agree that the name and photo of your account on the application will be visible to all users and visitors.

Second: Reservation Operations Management
(1) The "Masarra" application collects and processes data related to requests to reserve rest houses and similar properties that can be rented through the application, which includes (the name of the landlord, the name of the tenant, contact numbers, the address of the rest house, the name of the rest house, the request number via the application, the date of the request, the date of receipt and delivery, electronic or bank payment data) and other data available in the request.
(2) The reservation data is used for the purposes of processing the reservation request, following up on the implementation process, receiving all special cancellation requests related to the request from the tenant or landlord, and responding to all inquiries related to the request.
(3) For the purposes of securing transactions made through the application, we may request official documents for any of the parties, such as an ID card or passport.
(4) We share the tenant's data, which is the tenant's name, phone number, date and amount of the reservation with the landlord for the purposes of completing the reservation process and enabling the landlord to verify the identity of the tenant. However, the landlord must verify the identity of the tenant completely.
(5) The tenant acknowledges and agrees that each landlord has its own break policy, which means cancellation, use of the property from within, methods and mechanisms of receipt and delivery, and other data requested by the landlord.

Third: Payment data
The "Masarra" application processes the user's payment data as follows:
(1) The application provides the tenant with electronic payment services through the application through our approved payment methods, which include (Visa, MasterCard, bank transfer to the institution's account at Bank Muscat), and the application uses an electronic payment service provider to process the tenant's payment requests submitted through the electronic payment gateway available in the application, and thus the tenant allows the payment service provider to deal with his data for the purposes of implementing the payment process. We process the tenant's payment data for the purposes of paying for the reservation, for the purposes of refunding money in the event of cancellation, and for the purposes of deducting any fees due to the application.
(2) We allow the lessor to subscribe to the application according to our subscription packages, and the lessor provides us with his bank account in Bank Muscat or Meethaq Bank or any other bank, and the lessor's payment data is used for the purpose of paying the value of the subscriptions, and is also used for the purpose of transferring the lessor's dues according to the lessor's agreement.

Fourth: Content and Ratings
(1) The user provides us with content for the purpose of providing or benefiting from the application services, such as images, information and data, and this content is provided at the user's responsibility, and he guarantees that it does not violate any privacy rights of others. The application may process this content to verify its legality, or in the event that it is reported for any reason.
(2) The user provides us with ratings through the application, to express his opinion on the services he obtained through the application, and the evaluation of this content is subject to the evaluation policy approved by us.
(3) You know and agree that the content and ratings you provide through the application will be visible for all users and visitors, and anyone will be able to view it, so it is preferable not to add any personal data in it.
(4) The application has the right at any time to use the content or evaluations you have provided for the purposes of advertising and promoting our various services, and we may display them in a specific way through the application or anywhere else.

Fifth: Communications
(1) You know and agree that the application may communicate with you from time to time for various reasons, such as communicating about services, requests, reservations, inquiries and responding to them, processing any requests submitted by you through the application and notifying you of modifications to pricing plans and fees, and we may also communicate with you for promotional purposes regarding our services, updates, available offers and other legitimate communication purposes.
(2) The application provides messaging and chat services through which the landlord and tenant can communicate, and for the purposes of legal protection and implementation of our terms and conditions, you know and agree that the application may monitor these messages and chat and view their content.

Sixth: Our platforms
You know and agree that we may share your data with our other platforms, whether they are websites, electronic applications, communication pages, or others. We use your data through our other platforms for the purposes of linking services or sharing content such as data and images.

Seventh: Cookies
(1) Cookies are small text files that are stored on your device once you visit the application. They do not appear in the form of a program and do not carry viruses or spying technologies at all. These files are used for the following purposes: For the purposes of providing services, as they help us understand how visitors and users use our application. Cookies also help us detect and fix errors, and help us develop our application and provide better content that suits the user, and provide a better service. Cookies help you find the data you need while using the application.
(2) We give you the ability to control cookie settings, so you can control cookie settings and control them in the way that suits you through your mobile phone.
(3) You acknowledge and agree that we do not have any control over third-party cookies, and you undertake to review the privacy policies and use of cookies of these parties.

Eighth: Data and general uses
(1) General data: We collect the data that you may provide to us while providing the services or at any time, the data you provide to us when reporting a problem related to the use of the application or with one of the parties to the agreement (lessor, tenant), the data you provide to us when contacting us or when contacting our technical support, the data that we deem necessary to verify your identity or to ensure the validity and legality of any operations you carry out through the application, data of transactions carried out through the application, answers to questions and questionnaires through the application, and data related to the peripheral devices used in the process of entering the application such as the type of device, the place, date and time of entering the application, the pages visited and other general data.
(2) General Uses: You acknowledge and agree that the “Masarra” application may use your data for marketing and analysis purposes, to provide, operate, update, measure and improve our services, to implement our terms and conditions and pay the amounts due from you, to solve problems and prevent illegal activities including fraud and hacking, to provide you with all that is new about our services or to modify or improve them including communicating with you electronically via email or by phone by calling your phone number, and for the purposes of documenting the data you have provided to us, as well as to conduct investigations through the application, and to document data with third parties such as service providers and banks for the purpose of securing your transactions and documenting credit cards, and to suggest services and determine the appropriate services for you, for internal purposes such as auditing, data analysis, and research to improve our services and contact users, and to communicate with you regarding governmental, official or judicial communications or to comply with any legal obligation in accordance with applicable laws. Ninth: Data Storage and Safety
(1) We store your data in our databases, which may be available within the country to which you belong or in any other country, and you agree to transfer your data outside your country, and authorize us to deal with the accommodation contractor on your behalf, and they will not be allowed to view your data.
(2) Despite our adoption of the necessary protection measures, you know and agree that the Internet is not a secure medium, and that the confidentiality of your personal data cannot be fully guaranteed, and you exempt us from any legal liability in the event that your data is disclosed as a result of hacking or piracy of the application or our databases.

Tenth: Disclosure of your data
(1) We pledge, within the limits permitted by law, not to disclose or use your confidential data in a manner that conflicts with your right to privacy, and we also pledge not to trade or sell your data to others. However, you grant us the right to allow our employees to deal with your personal data within the limits of providing services, and we also have the right to disclose personal data to any member of our group; which means our branches and companies.
(2) We may disclose your personal data to third parties:
• In the event that we sell the application or any of our assets, and we will disclose your data to the new buyer.
• If we are required to disclose or share your personal data in order to comply with any legal obligation or in order to enforce or apply our terms and conditions or any other agreement.
• In the event of a court ruling or decision from the competent judicial authorities requiring us to do so.
• If we are required to disclose or share your personal data in order to protect the rights, property or safety of the “Masarra” application, our employees, our customers or others.
• This disclosure includes exchanging the statement with other companies and entities to protect against credit and fraud risks.

Eleventh: Obligations of the Parties
(1) The lessor and the lessee are obligated to maintain the confidentiality and privacy of their personal data, and acknowledge and on their own responsibility that any disclosure of personal data by either of them to the other party is his responsibility without any interference from us, and without any responsibility on our part.
(2) The lessor is obligated to maintain all data related to the lessee, whether provided to him through the application, or disclosed by the lessee directly to the lessor, and the lessor bears full legal responsibility in the event of a breach of any right of the data owners.

Twelfth: Amendments
(1) We have the right to amend this policy at any time, and we will send you a notice in an appropriate manner, and we will update the "Last Updated Date" at the top of this document.
(2) Your continued use of the application after the amendments we make constitutes your express consent to any amendments or additions made to this policy.
(3) If you do not agree to any amendments we make to this policy, you must immediately stop using the application.
Thirteenth: Contact Us
You can contact us regarding inquiries about the privacy policy or terms and conditions through the following means of communication:
• Email: support@massarah.om
• Phone number: 91180210



Note:
(1) The Arabic text of this agreement shall be the approved text for the purposes of interpreting and applying its terms and conditions.
(2) In the event of a conflict between the Arabic text and the translated text of this agreement, it is agreed in this case that what is stated in the Arabic language shall apply.